Do Not Call (TCPA)

Furun Metal Packaging Co., Ltd. DO NOT CONTACT (TCPA) POLICY

Regulatory Overview

The Telephone Consumer Protection Act (TCPA) and Federal Communications Commission (FCC) regulations protect consumers from unsolicited telemarketing. Under the TCPA, "telemarketing" includes calls/texts encouraging the purchase of goods or services. Key requirements include:

  • Maintaining an internal Do Not Call (DNC) list.
  • Restricting calls to 8:00 AM–9:00 PM (recipient’s local time).
  • Prohibiting calls to numbers on the National DNC Registry or Furun’s internal DNC list.
  • Obtaining prior express consent for auto-dialed calls (ATDS) or prerecorded messages to mobile numbers.
  • Including caller identification (name, company, contact details) in all communications.
  • Complying with 2025 TCPA updates, including expanded opt-out methods and a 10-day opt-out processing window.

Policy Scope

This policy applies to:

  • All employees, contractors, vendors, and third parties acting on Furun’s behalf ("Authorized Representatives").
  • Telemarketing activities related to metal packaging products (e.g., automotive paint cans, oil drums).
  • Calls/texts made within the United States, including international calls targeting U.S. consumers.

National & Internal DNC Compliance

  1. National DNC Registry

    • Furun prohibits telemarketing calls to numbers registered on the National DNC Registry unless:
      • The recipient has an established business relationship (EBR) with Furun within the past 18 months.
      • Express written consent is obtained (e.g., via signed contracts or opt-in forms).
    • B2B Exemption Note: While business numbers are not typically on the DNC Registry, Furun voluntarily scrubs B2B lists against the Registry to avoid contacting dual-use (personal/business) numbers.

  2. Internal DNC List

    • Submit opt-out requests via:
    • Requests are processed within 10 business days (per 2025 TCPA rules).
    • The Internal DNC List is updated monthly and shared with all sales teams.

Consent & Communication Rules

  1. Prior Express Consent

    • Written Consent Required for:
      • Auto-dialed calls (ATDS).
      • Prerecorded messages.
      • Marketing texts.
    • Consent must specify:
      • Purpose (e.g., "receive promotional SMS about industrial drums").
      • Frequency (e.g., "up to 4 texts/month").
      • Opt-out instructions (e.g., "Reply STOP to unsubscribe").

  2. Call Restrictions

    • Timeframe: 8:00 AM–9:00 PM (recipient’s local time).
    • Content Disclosure: Every call must include:
      • Caller’s name and Furun’s contact address: 401, 4th Floor, Wangu Science and Technology Park, Huangpu District, Guangzhou City
      • Statement: "This call is to promote Furun’s metal packaging solutions."

Opt-Out Management (2025 Compliance)

  • Expanded Opt-Out Methods: Accept opt-outs via:
    • SMS keywords (e.g., "STOP," "UNSUBSCRIBE").
    • Email requests to furunsales@hotmail.com.
    • Verbal requests during calls.
  • Confirmation Requirement: Send a single non-promotional text within 5 minutes of opt-out receipt.
  • Processing Time: All opt-outs are finalized within 10 business days (reduced from 30 days under 2025 rules).

Prohibited Practices

  • Auto-Dialers (ATDS): Restricted to consent-approved mobile numbers.
  • Fax Marketing: Prohibited without prior EBR or consent.
  • Third-Party Lead Purchases: Verify consent documentation aligns with TCPA standards before outreach.

Violation Reporting & Penalties

  • Internal Reporting: Submit violations to the Compliance Officer at furunsales@hotmail.com.
  • Penalties:
    • Fines up to $1,500 per violation.
    • Employee disciplinary action, including termination.
    • Contract termination for third-party vendors.

Contact Us

For DNC requests or TCPA-related inquiries:

  • Email: furunsales@hotmail.com
  • Phone: +86 189 7227 1296
  • Address: 401, 4th Floor, Wangu Science and Technology Park, Huangpu District, Guangzhou City

Learn More:

Updates & Compliance Training Furun conducts quarterly TCPA training for sales teams and reviews this policy annually. Material changes are notified via email and posted on our website.

This policy integrates 2025 TCPA amendments and industry best practices to minimize legal risks while maintaining customer trust. Updates reflect FTC guidance on B2B compliance and expanded opt-out requirements.